Exquisite Swan Sway Chain Necklace, Hallmarked 925 Sterling Silver

Returns Policy

SITABO 7-Day Return & Refund Policy**

At SITABO, we prioritize customer satisfaction and stand by the quality of our jewelry. If you are not completely satisfied with your purchase, we offer a **7-day return and refund policy** under the following conditions:

**Eligibility for Returns:**
1. Items must be unused, unworn, and in their original packaging with all tags intact.
2. Returns must be initiated within 7 days of receiving the product.
3. Custom-made or personalized jewelry cannot be returned.
4. Products purchased during a sale or under special promotions are non-returnable unless defective.

**Return Process:**
1. Email us at [your email] or WhatsApp us at [your contact] with your order details and reason for return.
2. Our team will review your request and provide return shipping instructions.
3. The customer is responsible for return shipping charges unless the item received was defective or incorrect.

**Refund Policy:**
1. Once the return is received and inspected, we will notify you of the approval or rejection of the refund.
2. Approved refunds will be processed within 7 working days via the original payment method.
3. Shipping charges (if any) are **non-refundable**.

**Exchange Option:**
- If you prefer, you can exchange your item for another design of the same or higher value (difference to be paid).

For any queries, feel free to contact our customer care team @sitabojewels@gmail.com