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SITABO 7-Day Return & Refund Policy**
At SITABO, we prioritize customer satisfaction and stand by the quality of our jewelry. If you are not completely satisfied with your purchase, we offer a **7-day return and refund policy** under the following conditions:
**Eligibility for Returns:**
1. Items must be unused, unworn, and in their original packaging with all tags intact.
2. Returns must be initiated within 7 days of receiving the product.
3. Custom-made or personalized jewelry cannot be returned.
4. Products purchased during a sale or under special promotions are non-returnable unless defective.
**Return Process:**
1. Email us at [your email] or WhatsApp us at [your contact] with your order details and reason for return.
2. Our team will review your request and provide return shipping instructions.
3. The customer is responsible for return shipping charges unless the item received was defective or incorrect.
**Refund Policy:**
1. Once the return is received and inspected, we will notify you of the approval or rejection of the refund.
2. Approved refunds will be processed within 7 working days via the original payment method.
3. Shipping charges (if any) are **non-refundable**.
**Exchange Option:**
- If you prefer, you can exchange your item for another design of the same or higher value (difference to be paid).
For any queries, feel free to contact our customer care team @sitabojewels@gmail.com
"Celebrate love with our Love Letter Statement Pendant Necklace, beautifully crafted in 925 sterling silver and adorned with sparkling American diamond detailing. This timeless piece is perfect for expressing your affection, making it a meaningful gift for your loved one, girlfriend, or better half. Ideal for Valentine's Day or any special occasion, it's a true symbol of love."
Product Description:
Purity: 925 Sterling
Finish: Silver
Plating: Rose gold
Closure: Lobster Lock
Stone: Ruby, CZ
Stone Setting: Prong
Chain Design: Curb Link
Chain Length: 16+2 Inches
Finish: Rhodium finish to avoid tarnishing
Stamped: All our products are stamped with 925 to prove their authenticity.
Certification: Comes with authenticity certificate.
Disclaimer: The colors may very slightly different from the digital image to the actual product.